Return & Refund

Return & Refund Policy – Contents

30-Day Return Period
Return Conditions
How Do I Return My Order?
Return Shipping Costs
Return Address
International Returns
When Are You Eligible for a Refund?
Refund Processing

You can also find the information on this page on our product pages under the Shipping & Returns section.

Can’t find your situation among the topics below, or do you have another question about our Return & Refund Policy?

Feel free to contact us through our contact page.

1. 30-Day Return Period

You may request to return your order within 30 days after receiving it.

To make use of our 30-day return period, please contact us within this period and let us know that you would like to return your order.

After your return request has been submitted, please follow the return instructions provided by our Customer Service team.

Returning an item without first contacting us may result in delays, as the return must be sent to the correct return address provided by us.

2. Return Conditions

To be eligible for a return, the item must be returned in a condition that allows us to properly inspect it.

The following conditions apply:

the return request must be submitted within 30 days after receiving the order;
the item must not have been unnecessarily used, worn, washed, altered, or damaged;
where reasonably possible, the item should be returned with its original tags, accessories, and packaging;
the item returned must correspond with the product included in the original order.

You may inspect and try on an item as reasonably necessary to determine whether it is suitable for you.

If an item has been used, worn, damaged, altered, or handled beyond what is reasonably necessary to inspect it, this may affect whether a full refund can be provided.

3. How Do I Return My Order?

Would you like to return an item? Please contact our Customer Service team first.

We’ll provide you with the applicable return instructions and return address.

Please do not return your order to the business address shown on our website. This is not our return location and packages sent there may not be accepted or processed.

Our returns are handled through our international logistics partner.

We recommend using a shipping method that includes Track & Trace and keeping your shipping receipt until your return has been fully processed.

The customer is responsible for ensuring that the return is correctly addressed and sufficiently packaged for transportation.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless we have explicitly agreed otherwise or the return concerns an issue for which we are responsible.

Because returns are sent internationally, the cost of returning an order from the United States may vary depending on the carrier, package size, weight, and shipping method selected.

Return shipping typically costs approximately $20 to $100.

These amounts are estimates only. The exact price is determined by the shipping carrier selected by the customer.

We do not add administrative fees or other artificial return fees.

5. Return Address

Name / Organization: Changxing Liu
Street: Suxi Avenue
House Number: 409
Additional Address Information: Building D, 3rd Floor
Postal Code: 322000
City: Yiwu, Jinhua
Province: Zhejiang
Country: China

Important: Only use the return address listed above.

The address shown on the shipping package is a logistics distribution location used exclusively for outgoing shipments. This address is not a return address.

Returns sent to the address shown on the shipping package or to any other address cannot be accepted or processed on our behalf.

Therefore, always use only the return address listed above when returning an order.

6. International Returns

Because returns are sent to our return address in China, there are a few additional points to keep in mind.

Shipping Duration

International returns take an average of 21 days to arrive. The actual shipping time may vary depending on the carrier, customs processing, and international transportation processes.

During this normal transit period, we kindly ask that you do not contact us regarding the status of your return.

If the Track & Trace does not show that your return has been delivered after 21 days, please contact us from day 22 onward. We’ll be happy to investigate the situation with you.

Once your return has been received and processed, you’ll automatically receive a confirmation.

Customs and Clearance Costs

Because returns are sent to China, customs and clearance costs are charged for importing the return shipment.

These costs are the responsibility of the customer and will be deducted from the applicable refund amount.

The amount of customs and clearance costs varies per return and depends on factors such as the contents of the shipment, the number of items, weight, declared value, and applicable customs regulations.

For this reason, we cannot guarantee a fixed amount in advance.

7. When Are You Eligible for a Refund?

You are eligible for a refund in the following situations:

You request a return within the applicable 30-day return period and meet the conditions outlined in this Return Policy.
Your return has been received and processed by us.
It has been determined that you are eligible for a refund under our Shipping & Delivery Policy.

More information about the situations in which this applies can be found in our Shipping & Delivery Policy.

8. Refund Processing

When you are eligible for a refund under this Return Policy or our Shipping & Delivery Policy, the refund will be issued to the original payment method.

We process the refund within 24 hours after your eligibility for a refund has been confirmed. Depending on the situation, this may be after:

the returned items have been received and processed by us;
it has been determined that you are eligible for a refund without a return being required.

Depending on your bank or payment provider, it may then take an additional 2 to 14 business days for the amount to appear in your account.

Where applicable, costs that are the responsibility of the customer under this Return Policy or our Shipping & Delivery Policy will be deducted before the refund is issued.